Refund Policy

1. Our approach

We want players to receive the digital content they purchased. If a purchase fails, is duplicated, or content cannot be accessed, contact support and we will help investigate.

2. Digital content

Case Files, Cold Cases and FRAME credits are digital products. Whether a refund is available after access or use depends on the checkout terms, the Merchant of Record’s policy, and mandatory consumer rights in your jurisdiction. We do not claim that accessing content automatically removes every refund right.

3. How to request help

Contact support@cycks.com with the account email, approximate purchase date, order or receipt reference, and a short description of the issue. Do not send payment card numbers or card security codes.

4. Processing and decisions

Purchases made through CYCKS are processed by Paddle, our Merchant of Record. Paddle acts as the seller for transactions it processes and is responsible for administering refunds in accordance with its applicable terms, refund policies, and legal obligations.

CYCKS will assist players with purchase-related issues and coordinate with Paddle when necessary. Refund eligibility, processing methods, and timing may depend on the circumstances of the purchase, the payment method, and applicable consumer protection laws.

5. Refunds, disputes and access

If a purchase is refunded, reversed, or charged back, CYCKS may revoke or adjust the associated digital access, Case File entitlement, or unused FRAME credits to reflect the transaction.

Any adjustment will be handled in accordance with applicable law, including appropriate consideration of partially used digital purchases.

6. Your legal rights

Nothing in this Refund Policy limits or excludes any consumer rights that cannot legally be waived.

Where applicable, consumers may have statutory cancellation, refund, or other remedies relating to digital purchases. Any legally required disclosures or consent concerning immediate access to digital content will be presented during the purchase process.

For questions about a purchase or refund, contact support@cycks.com.