CYCKS / INFORMATION
Purchase & Billing
What players buy and how access is delivered.
Effective date: 10/09/2026
1. Live investigations
Live Investigations release Case Files over time. Players purchase each available Case File individually; buying one Case File does not automatically unlock future Case Files unless an offer explicitly says otherwise. Case Files cannot be skipped where the investigation rules require sequential access.
2. Cold Cases
A Cold Case is offered as a single purchase for the complete investigation, subject to the content and price displayed at checkout. The offer will identify what Case Files and access are included.
3. FRAME credits
FRAME credits, when required, are consumed when a valid new FRAME pull is successfully recorded. Previously pulled FRAMES remain accessible according to the game’s access rules. Credit pricing, included credits and any separate top-up offerings will be shown in the player interface before purchase or use.
4. Prices and taxes
Prices, currency and applicable taxes are shown during checkout. The selected Merchant of Record will act as seller of record for eligible transactions and handle tax obligations within its contractual scope.
5. Secure checkout and confirmation
Players complete payment on the Merchant of Record’s hosted checkout. CYCKS grants purchased access only after verifying a successful server-to-server payment event and matching it to the correct player and order. A browser redirect or success screen alone does not unlock content.
6. Delays, refunds and chargebacks
Payment confirmation may take a short time. If access does not appear, contact support with your receipt reference. Refunds and disputes are addressed under our Refund Policy and the Merchant of Record’s applicable terms.
7. No card storage on CYCKS
CYCKS does not intend to store full card numbers or card security codes on its own server. Transaction references and entitlement records are retained to deliver purchases and resolve issues.